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Rokel Commercial Bank Extends Warm Eid al-Adha Greetings to Customers and Partners


As the sacred festival of Eid al-Adha is celebrated across the country, Rokel Commercial Bank (SL) Ltd, proudly known as the “Bank of Choice,” has extended heartfelt greetings to its valued customers, staff, and partners.

In a message marking this important occasion, the bank emphasized that Eid al-Adha symbolizes sacrifice, compassion, and unity—values that resonate deeply with Rokel Commercial Bank’s commitment to serving its clients with integrity and excellence.



“We celebrate these principles every day through our dedication to providing trusted and reliable financial services,” the bank stated.

Rokel Commercial Bank wished peace, prosperity, and abundant blessings to all during this festive period, expressing gratitude for the continued trust and partnership of its customers.

Eid Mubarak from Rokel Commercial Bank — your trusted financial partner



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GTBank Sierra Leone Honors Customers During 2024 Customer Service Week


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.

The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.

The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.



The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.

Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.

The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.

As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.

Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”

The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.



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GTBank Sierra Leone Presents Prizes to 32 Customers in ‘Kip for D Bambai’ Reloaded Promotion


Guaranty Trust Bank (GTBank) Sierra Leone has presented prizes to 32 lucky winners in its ‘Kip for D Bambai’ reloaded promotion. The winners were selected through a raffle draw for August and September, and they received gift prizes including bags of rice and cooking oil.

The presentation ceremony On Friday, October 17 was attended by bank executives, staff members, and the winners. The prizes were distributed to winners residing in both Freetown and various provincial areas of the country.

One of the winners, Joseph Fofanah, expressed his gratitude and initial skepticism when he received the call from GTBank informing him of his win. He initially believed it was a fraudulent attempt but later confirmed the authenticity of the call with a bank staff member. Fofanah encouraged other customers to continue banking with GTBank to benefit from its many offerings.



Another winner, Memunatu Dumbuya, shared a similar experience of disbelief when she received the winning call. She initially ignored the call but later followed up and confirmed her win. Dumbuya expressed her excitement and gratitude for the opportunity.

Victor Cleveland, Head of Retail Banking, explained that the ‘Kip for D Bambai’ raffle is designed to reward customers who make a minimum deposit of NLE 250. He encouraged customers with dormant accounts to activate them and non-customers to open new accounts to participate in future draws.

Cleveland also highlighted the rationale behind providing cooking condiments instead of cash prizes. He explained that the aim was to alleviate the burden of rising prices in the market and provide essential items for customers.

The ‘Kip for D Bambai’ Reloaded promotion is a six-month Deposit and Win campaign running until December 2024. A grand draw in January 2025 will award four motorbikes to lucky customers.



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GTBank Sierra Leone Presents Prizes to 32 Customers in ‘Kip for D Bambai’ Reloaded Promotion


Guaranty Trust Bank (GTBank) Sierra Leone has presented prizes to 32 lucky winners in its ‘Kip for D Bambai’ reloaded promotion. The winners were selected through a raffle draw for August and September, and they received gift prizes including bags of rice and cooking oil.

The presentation ceremony On Friday, October 17 was attended by bank executives, staff members, and the winners. The prizes were distributed to winners residing in both Freetown and various provincial areas of the country.

One of the winners, Joseph Fofanah, expressed his gratitude and initial skepticism when he received the call from GTBank informing him of his win. He initially believed it was a fraudulent attempt but later confirmed the authenticity of the call with a bank staff member. Fofanah encouraged other customers to continue banking with GTBank to benefit from its many offerings.



Another winner, Memunatu Dumbuya, shared a similar experience of disbelief when she received the winning call. She initially ignored the call but later followed up and confirmed her win. Dumbuya expressed her excitement and gratitude for the opportunity.

Victor Cleveland, Head of Retail Banking, explained that the ‘Kip for D Bambai’ raffle is designed to reward customers who make a minimum deposit of NLE 250. He encouraged customers with dormant accounts to activate them and non-customers to open new accounts to participate in future draws.

Cleveland also highlighted the rationale behind providing cooking condiments instead of cash prizes. He explained that the aim was to alleviate the burden of rising prices in the market and provide essential items for customers.

The ‘Kip for D Bambai’ Reloaded promotion is a six-month Deposit and Win campaign running until December 2024. A grand draw in January 2025 will award four motorbikes to lucky customers.



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GTBank Sierra Leone Honors Customers During 2024 Customer Service Week


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.

The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.

The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.



The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.

Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.

The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.

As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.

Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”

The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.



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Elephant Bet Emerges as Sierra Leone’s Premier Betting Company, Delighting Customers and Retailers Alike


In a recent interview, esteemed retailer Bonton Cole shared his exceptional experience with Sierra Leone’s leading betting company, Elephant Bet. Praising the company’s streamlined online platform and cutting-edge technology, Cole emphasized how Elephant Bet stands out for its efficient payment system, ensuring timely payouts, a significant edge over other betting firms.

One remarkable feature highlighted by Cole was Elephant Bet’s unique commission structure. The company pays out commissions every two weeks in physical cash, aligning with individual sales. Football games earn a commission of Le 8 for every Le 100 in sales, while the 5/90 Lotto yields Le 16 for every Le 100 sold. This lucrative incentive has empowered customers, with notable wins reported—such as a staggering 48 million leones scored from a mere Le 20 ticket.

Cole also commended Elephant Bet’s commitment to excellent customer care, emphasizing their attentive treatment of retailers. Notably, Elephant Bet pledges to repair retailer machines free of charge, ensuring seamless operations for their partners.



Notably, Cole stands among Elephant Bet’s top five highest-selling retailers, consistently generating approximately Le 2 million in sales per day—a testament to the company’s robust offerings and customer trust.

Elephant Bet, renowned for its diverse portfolio encompassing sports betting and casino products, including live betting, virtual games, attractive promotions, and substantial prizes, continues to redefine the betting landscape in Sierra Leone. With a reputation for reliability and innovation, it remains the go-to choice for discerning bettors seeking a comprehensive and trustworthy betting experience.



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Rokel Commercial Bank Wishes its Valued Customers a Happy New Month and a Happy Friday


Rokel Commercial Bank, the people’s choice, extends a warm welcome to the month of December. We would like to wish all our valued customers a very happy new month. As this month begins with a Friday, we also want to take this opportunity to wish you all a delightful weekend ahead.

As we approach another festive season, Rokel Commercial Bank is excited to be part of your celebrations. We understand that this time of the year is filled with joy and excitement, and we are here to support you in making your dreams come true.

At Rokel Commercial Bank, we strive to provide exceptional banking services that cater to your unique needs. Whether it’s managing your finances, saving for the future, or planning for special occasions, our dedicated team is ready to assist you every step of the way.



As the year comes to an end, we encourage you to reflect on your achievements and set new goals for the upcoming year. Rokel Commercial Bank is committed to helping you achieve financial success and providing innovative solutions that empower you to reach your aspirations.

We value your trust and loyalty as our esteemed customers. Your satisfaction is our top priority, and we continuously work towards enhancing our services and offerings. As always, we welcome any feedback or suggestions you may have as it helps us improve and serve you better.

This December, let Rokel Commercial Bank be your financial partner in making memories that will last a lifetime. We are here for all your banking needs and looking forward to serving you with excellence throughout this festive season.

On behalf of Rokel Commercial Bank, we would like to extend our warmest wishes to you as we enter into a new month and looking forward to celebrate the holidays with you, family members and friends. We hope that this message finds you in good health and high spirits.

RCBank – The Bank of Choice!!!!!



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AfriMoney Announces Free Daily Money Transfers For Customers


Africell, one of the leading mobile money service providers, has announced a new, customer-centric initiative. Under the slogan, “Send Money for FREE everyday on Afrimoney,” the company is now offering its users the opportunity to send money without incurring any charges, regardless of the transaction amount.

Africell’s Afrimoney, a trusted mobile money platform, has long been recognized for its commitment to customer satisfaction and its dedication to simplifying financial transactions for its user base. This new offer underscores the company’s mission to make financial services more accessible and affordable for all.

Africell confirmed this new offer in their recent SMS message they sent to their customers, “Send Money for FREE everyday on Afrimoney. Zero charges, no matter the amount EVERYDAY only on Afrimoney. Dial 1611# now. Afrimoney cares for you.”



From their message, customers are now able to send money to friends, family, or business associates without the burden of fees or transaction costs. This bold move aligns with Afrimoney’s motto, “Afrimoney cares for you,” demonstrating the company’s unwavering commitment to the financial well-being of its customers.

To take advantage of this exciting offer, customers can simply dial 1611# on their mobile devices and follow the prompts to initiate fee-free money transfers on Afrimoney. This initiative is set to make a significant impact on mobile money services in the region, empowering users to manage their finances with greater ease and convenience.

Africell’s Afrimoney is expected to gain even more prominence in the mobile money service sector with this initiative, setting a precedent for affordable and customer-friendly financial solutions in the region.



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GT Bank Honors Customers With Diverse Attire Display During Service Week Celebration


In a grand culmination of the Customer Service Week, staff at Guaranty Trust Bank Sierra Leone (GT Bank SL) headquarters showcased a vibrant array of attires representing their diverse clientele on Friday, October 14.

This gesture of appreciation for customers’ contributions resonated across its 14 nationwide branches, highlighting various professions such as nursing, teaching, engineering, sports, law enforcement, and students, among others.

To emphasize its commitment to a customer-centric approach, GT Bank organized an interactive session to garner feedback for improving its services.



Arthur Kallon, Head of Corporate Affairs, spoke about the significance of the Customer Service Week. He said, “Internationally observed in the first week of October, this week is a special occasion for corporate entities to express gratitude towards their customers.” Kallon praised the enduring bond between GT Bank and its customers, emphasizing the bank’s dedication to aligning its services with customer feedback.

Shedding light on the week’s intent, Kallon said, “This celebration goes beyond appreciating just our customers. It’s also about acknowledging the symbiotic relationship between our staff and customers.” He elaborated that it serves as an avenue to celebrate the mutual relationship in a festive spirit.

Detailing the week’s activities, Kallon mentioned, “Our five-day celebration aligns with what’s being observed across all GT subsidiaries in Africa and the UK. There are areas we’ve amplified and others we’ve maintained consistency.” He pointed out the various celebrations at the branches, noting the symbolic attire staff wore, reflecting GT Bank’s official colors, orange and white. “Our branches buzzed with activities, from raffle draws where staff won various items to refreshments for a light-hearted mood,” he added.

In a poignant finale to the week, staff dressed in outfits symbolizing the diverse professions they cater to, reinforcing the profound connection the bank shares with its myriad customers.

Guaranty Trust Bank, with its 14 branches in Sierra Leone, caters to a wide range of clients across consumer, commercial, and corporate sectors. Upholding its mission to make banking more accessible, GT Bank continues to pioneer digital banking solutions for its patrons.



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“Our Lives are Getting Better… We Are Better Served” – Rokel Commercial Bank Customers Proclaim


Rokel Commercial Bank is set to unleash what could go down in history as the biggest spread of Automated Teller Machines (ATMs) across the country. With 15 already installed in branches and other designated areas, 20 more will soon be added to what would become the biggest ATM distribution in Sierra Leone’s modern banking history.

In September this year, Rokel Commercial Bank made a statement of intent. The bank’s quest to become Sierra Leone’s most forward-looking financial institution was expressly demonstrated with the launch of upscale, user-friendly and highly securitized Electronic Banking (E-Banking) products and services.

The launch, attended by prominent actors in the financial industry including the Ministry of Finance and the Bank of Sierra Leone was equally, a statement that further lent credence to the all-two familiar narratives that the bank’s management, headed by seasoned finance and economic expert, Dr. Walton Ekundayo Gilpin has not wavered in its ambition to promote financial inclusion – a government commitment for the country’s attainment of Middle-Income Status by 2035. Apparently, this resonates well with President Julius Maada Bio’s call for a sound financial management system in Sierra Leone. The grand launch was also a testament to RC Bank’s level of consistency in maintaining an upward growth trajectory as shown by yearly bigger profit margins and impressive prudential statistics.

The products and services unveiled at the E-Banking launch like the enhanced and securitized Prepaid Card, Visa Card, Proprietary/Local Card, Cardless Transaction on ATM, ATM Terminals and Money Transfer platforms like Moneygram, Western Union and Ria, have become an instant hit in the financial market with customers sharing appetizing testimonies barely two months after they were launched. In fact, the cards are so exceptional that the Bank intends to roll them out to other institutions.

Rokel Commercial Bank prepaid cards and visa cards are certainly not your usual banking transaction card. According to a customer who has utilized the Rokel Bank prepaid card.

“These cards are on a whole new different level. Aside from the feel good element in using them as a customer, I feel my transaction is now far more smoother and secured than any other card I have used from another bank…..I am filled with pride and enjoy each time I use my card because not too long ago, some of these things are simply not available in our indigenous banks….”

49-year-old Kainde Mary Sesay, a petty trader in Freetown said other cardless transaction products like the Rokel Sim Korpor application now holds a special place in her heart as she can directly deal with customers whether they are RCbank account holders or not.

“Nowadays, I do not have to worry about being paid in cash as my customers and I can easily transact business using the Rokel Commercial Bank Simkopor app….it has made life a lot easier and I have started seeing growth in my business…” she said.

According to many observers, the bank’s recent exploits hold greater promise for customer satisfaction, its growth and overall contribution to the economy. Indeed, this new flavor of RCBank under the sound professional counsel of Dr. Gilpin, has made us proud as Sierra Leoneans – to see one of our local institutions growing with such finesse.

The post “Our Lives are Getting Better… We Are Better Served” – Rokel Commercial Bank Customers Proclaim appeared first on Sierraloaded.



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