Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.
The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.
The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.
The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.
Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.
The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.
As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.
Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”
The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.
Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.
The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.
The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.
The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.
Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.
The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.
As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.
Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”
The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.
As part of its annual Environmental Week celebrations, Orange Sierra Leone (Orange SL) kicked off a week-long series of activities on Monday, May 27, 2024, themed “The earth is all we have…let’s go green.”
The launch event, held at the company’s Hill Station Head Office, was attended by Orange SL’s management team, staff, the Honourable Minister of Environment and Climate Change Jiwoh Abdulai, and members of the Fort estate community.
Head of Corporate Social Responsibility, Mimi Mugo, announced that the celebrations would focus on natural resource management and would involve various activities designed to educate and empower individuals on the importance of environmental preservation. Throughout the week, there will be awareness sessions across different departments, aimed at both organizational and individual levels. A beach cleaning exercise, organized in partnership with the International Organization for Migration (IOM), will take place on Friday, demonstrating Orange SL’s commitment to environmental protection. Additionally, a special ceremony will commemorate the first anniversary of their tree planting site cleaning initiative.
Edward Sesay of Orange SL highlighted the detrimental effects of pollution, noting that many people, especially in Africa, are unaware of the damage their actions cause. He contrasted this with Western countries, where environmental harm is often a result of intentional developmental pursuits. Sesay warned of the dire consequences if environmental destruction continues unchecked, emphasizing the deadly impact of air pollution, which is often overlooked. He mentioned that countries like the UK have taken steps to combat air pollution, such as reducing the number of cars on the roads, and stressed the need for similar measures globally.
Sesay also pointed out the distinction between indoor and outdoor pollution, with indoor pollution being particularly hazardous due to confined spaces. He urged everyone to take proactive steps in protecting the environment, emphasizing that solutions to pollution are universal but that pollution itself varies by region.
Addressing the gathering, the Climate Change Officer emphasized the importance of this year’s theme, which serves as a reminder of the significant impact of our actions on the environment.
“It is crucial for us to recognize our collective responsibility to the environment, our well-being, and the well-being of future generations,” she said.
She highlighted their commitment to environmental sustainability, noting that in 2023, their renewable energy ratio was 20%, which has now increased to 72% of their sites being powered by solar energy. Additionally, they planted 3,000 trees at Mortormeh Community in Regent, where a mudslide occurred, to restore ecological balance.
She also disclosed that last year, Orange Company was recognized as the Carbon Zero Champion Mobile Company of the Year for its sustainable efforts to reduce environmental impact.
She concluded by stating that despite these achievements, there is still more work to be done, and they are stepping up their efforts and setting more ambitious environmental goals for the future.
CEO of Orange Sierra Leone, Sékou Amadou Bah, emphasized the importance of environmental protection, stating, “We need to protect the environment more than protecting ourselves because we need the environment more than the environment needs us.” He highlighted common environmental challenges such as climate change, pollution, and deforestation, noting that a small percentage of humanity is responsible for a significant portion of the damage. Bah called for a collective effort to reduce our carbon footprint by minimizing waste, utilizing renewable energy, supporting sustainable agriculture, and advocating for robust environmental policies.
Minister of Environment and Climate Change, Jiwoh Abdulai, commended Orange SL for supporting government efforts to raise environmental awareness. He stressed the importance of community engagement in addressing environmental issues, as local stakeholders are crucial in implementing effective strategies. Abdulai detailed the government’s initiatives, including policy implementation and community sensitization, aimed at mitigating harmful human activities. He praised Orange SL for their compliance with environmental regulations and underscored the importance of such events in promoting environmental awareness.
In a grand culmination of the Customer Service Week, staff at Guaranty Trust Bank Sierra Leone (GT Bank SL) headquarters showcased a vibrant array of attires representing their diverse clientele on Friday, October 14.
This gesture of appreciation for customers’ contributions resonated across its 14 nationwide branches, highlighting various professions such as nursing, teaching, engineering, sports, law enforcement, and students, among others.
To emphasize its commitment to a customer-centric approach, GT Bank organized an interactive session to garner feedback for improving its services.
Arthur Kallon, Head of Corporate Affairs, spoke about the significance of the Customer Service Week. He said, “Internationally observed in the first week of October, this week is a special occasion for corporate entities to express gratitude towards their customers.” Kallon praised the enduring bond between GT Bank and its customers, emphasizing the bank’s dedication to aligning its services with customer feedback.
Shedding light on the week’s intent, Kallon said, “This celebration goes beyond appreciating just our customers. It’s also about acknowledging the symbiotic relationship between our staff and customers.” He elaborated that it serves as an avenue to celebrate the mutual relationship in a festive spirit.
Detailing the week’s activities, Kallon mentioned, “Our five-day celebration aligns with what’s being observed across all GT subsidiaries in Africa and the UK. There are areas we’ve amplified and others we’ve maintained consistency.” He pointed out the various celebrations at the branches, noting the symbolic attire staff wore, reflecting GT Bank’s official colors, orange and white. “Our branches buzzed with activities, from raffle draws where staff won various items to refreshments for a light-hearted mood,” he added.
In a poignant finale to the week, staff dressed in outfits symbolizing the diverse professions they cater to, reinforcing the profound connection the bank shares with its myriad customers.
Guaranty Trust Bank, with its 14 branches in Sierra Leone, caters to a wide range of clients across consumer, commercial, and corporate sectors. Upholding its mission to make banking more accessible, GT Bank continues to pioneer digital banking solutions for its patrons.
In a grand display of customer appreciation during Customer Service Week, Guaranty Trust Bank (GT Bank) Sierra Leone distributed a variety of gifts to its patrons at the main headquarters in Freetown on Tuesday, October 11th. The celebratory atmosphere extended from the Wilberforce headquarters to its 14 branches across the nation.
Speaking on the rationale behind the GT Bank Customer Service Week, Head of Cooperate Affairs, Arthur Kallon revealed that Customers Service Week which normally occurs in the first week of October is an international celebration that cooperate institutions use to appreciate their customers.
Kallon extolled the longstanding harmonious relationship between GT Bank and its customers, highlighting the customer-centric nature of the bank’s products and services, informed primarily by customer feedback.
He described their celebration of the week as a gesture to appreciate GT Bank customers for their loyalty to the brand. He confirmed that the celebration can’t be completed if they only targeted customers without taking the staff into consideration, so they are celebrating a staff customer’s service week. He justified that it’s a win situation where in the bilateral relationship between the staff and the customers is being expressed in celebratory mood.
Describing GTBank line of activities with customers and staff during the 5 days celebration, Kallon said, “We stay consistent to what others are doing across all subsidiaries, across GTCO, Africa and the United Kingdom. There are some areas we go overboard; there are some areas we stay within the limit. What we are doing here we dedicated the five working days to different activities from Monday to Friday. If you check out our branches in Freetown and all 14 branches you will notice that there are different types of celebrations. The attire that staffs are using throughout this week is remarkable, and beautiful. The official colours of GT Bank which Orange and white is being expressed in the way we dress throughout the cause of this week. We have raffle draws that staff are winning Top up Cards, Teacups, Keys or Key Holders, Pens, diaries and refreshments that ranges from sweets biscuits to create a relaxing mood.”
As the culmination of the week, staff will dress in the attire of various professions they serve, including the police, teachers, journalists, and pilots, symbolizing the deep connection between the bank and its diverse clientele.
The distributions of gifts to customers, were done by staffs with great delight, as the team distributed hundreds of assorted items to most of their customers in the banking hall.
Kallon called on customers and staff to enjoy the week and trust the GT Banking Process. He acknowledged that there are some challenges even outside the industry, but they will continue to work on them.
A beneficiary driver at the GT Bank Headquarters, Alusine said, ‘I am very happy with what you people are doing. This afternoon I didn’t even know I was going to get a special gift. I am surprised.”
Similarly, Isatu Mansaray thanked GT Bank for the donated items. She added that this is the first time she has received such a gift from a Banking institution in Sierra Leone.
GT Bank has consistently built its reputation on exceptional customer service and anticipating their needs, standing out for its commitment to delivering quality banking experiences.
In a strategic move to bring maximum fulfillment to its customers during Customer Service week, NP Sierra Leone Limited has distributed assorted items to its various customers on Friday 6th October 2023 at various fuel stations in Freetown.
From NP SL Motorway in the East to the NP Aberdeen filling station, the focus of the distribution exercise was to appreciate customers for using NP SL products and services.
Speaking on the rationale behind NP Customer Service Week, NP SL Acting Sales Manager John Conteh revealed that Customers Service Week which normally occurs in the first week in October is an international celebration that cooperate institutions use to appreciate their customers. He described their celebration of the week as a gesture to appreciate NP customers for their loyalty to the brand.
Describing NP’s relationship with their customers, the Acting Manager states “As our mantra says, we are first for customer care,. We always try to exhibit our value added products which are the various ways we treat our customers. The quality service and products we are providing for our customers make it difficult for them to leave us for our competitors because what we are providing for customers, our Competitors cannot”.
Highlighting Some of the facilities NP SL is providing for customers which makes the company outstanding from others, he stated that they provide tanks, dispensers for their customers, expertise knowledge on how to run the fuel stations, training of staff and many more. He further pointed out that the Company even gives out generators to customers because most time people build fuel stations without the financial strength to buy generator, tank and dispensers to run the business.
Responding to concerns that some customers are now shifting from the use of fossil Fuel to electric or clean Energy, NP SL Communications Manager, Dr. Williette James affirmed that it is a good thing that the world is now moving to renewable energy. She pointed out that as a responsible company they are also venturing into that aspect. She emphasized that in the area of renewable energy they have started with the solar lights. However, she revealed that Sierra Leone still has a long way to fully transform from using fossil fuel to renewable energy completely.
The distribution of gifts to customers, which was led by the Communications Manager, followed by her communications team and other staff, was done with great delight, as the team distributed hundreds of assorted items to most of the drivers at various NP SL Fuel Station.
A beneficiary driver at the NP SL Siaka Steven Street Fuel Station, Alusuine said,´I am very happy with what you people are doing. This afternoon I didn’t even know I was going to get a special gift. I am surprised.”
Fatmata Kalokoh thanked NP SL for the donated items. She added that this is the first time she has received such a gift from a Petroleum company in Sierra Leone.
NP SL is an indigenous business that is built on customers ‘service and anticipate their needs. The Company is well known for its provision of quality petroleum products, sells them at a fair price, delivers them as scheduled, and follows up, as necessary, to satisfy customers. This commitment of service has led to customers being loyal to the NP brand.
