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GTBank Celebrates Customer Service Week 2025 With Style, Culture, and Service Excellence


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week 2025 from Monday, 13th October to Friday, 17th October across all branches with enthusiasm, style, and an unwavering commitment to delivering exceptional customer service.

Held under the theme “Mission Possible”, this year’s celebration highlighted the importance of customer satisfaction and teamwork while reflecting GTBankSL’s vibrant culture and dedication to excellence.

The week was not only about fun and fashion, it was a heartfelt expression of appreciation to the customers who form the heart of the bank’s mission.



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The week kicked off with a bold blend of professionalism and flair. Staff stepped out in vibrant corporate wear, adding a colorful twist to their usual office attire. The atmosphere was upbeat, and branches radiated confidence and readiness. It was a statement that service begins not just with competence but with presence.

On Tuesday, Staff swapped suits for jeans and jerseys, bringing sporty energy to the workplace. Jerseys from local and international teams filled the room with friendly banter. It was a day that highlighted team spirit, reminding everyone that success in customer service is a team game.

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Wednesday was a walk down memory lane. From flared trousers to retro hairstyles, staff embraced classic styles from past decades. The vintage vibe added nostalgia to the air, reminding both staff and customers of how far the bank has come, and how solid values never go out of fashion.

Sleek, classy, and modern; Thursday’s theme combined timeless formal wear with the comfort of sneakers. The look symbolized GTBankSL’s philosophy: professionalism with a modern, dynamic edge. Staff looked sharp, felt confident, and served customers with extra flair.

The week ended on a high note with a colorful celebration of Sierra Leone’s diverse cultures. Staff dressed in traditional outfits representing the nation’s rich ethnic heritage. The day was filled with warmth, pride, and unity. Customers were greeted in local languages, reinforcing GTBankSL’s deep-rooted connection with the communities it serves.

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Throughout the week, customers were met with smiles, gratitude, and personalized service. Special decorations, cultural displays, and engaging activities filled the banking halls, creating memorable experiences for both staff and clients.
In a special message to commemorate the week, GTBank Sierra Leone’s Managing Director, Daniel Attah, expressed heartfelt appreciation to both customers and staff:

“Great service begins with great people. Your trust, feedback and partnership fuel our drive to serve with excellence,empathy and innovation. Every time you reach out, share your thoughts or place your goals in our care, you help us grow stronger and smarter. You make the mission not just possible but meaningful.”

GTBankSL’s Customer Service Week 2025 was more than just a celebration, it was a powerful reminder of the bank’s mission to deliver beyond expectations, to serve with heart, and to continue making the Mission Possible.



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No Price Increase New TikTok Bundle Introduced to Enhance Customer Experience


In response to recent public concerns regarding changes in data bundle offerings, Africell Sierra Leone has officially clarified that no data prices have been increased, and that all current prices remain unchanged. According to the Communications Manager, Kamanda, the company has instead introduced a new TikTok bundle to give subscribers more flexible and entertaining data options.

The Manager further emphasized that while the 1Mbps weekly bundle was discontinued, the daily 1Mbps plan has been retained, and other bundles have remained untouched in both pricing and quality. “There has been no price increase. We have only realigned some packages to reflect customer preferences and usage trends. Our new TikTok bundle is a direct response to the growing demand for platform-specific data access,” he stated.



The explanation comes amidst reports circulating online and on social media accusing major telecom operation.



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GTBank Sierra Leone Honors Customers During 2024 Customer Service Week


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.

The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.

The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.



The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.

Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.

The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.

As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.

Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”

The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.



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GTBank Sierra Leone Honors Customers During 2024 Customer Service Week


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week from October 14th to 18th with a variety of activities designed to honor and appreciate its valued customers.

The week-long event showcased the bank’s commitment to providing exceptional service and building strong relationships within the community.

The celebration kicked off with a Career Day, where staff members dressed in attire representing various professions symbolizing the deep connection between the bank and its diverse clientele. On Tuesday, staff members wore the national Green White and Blue colors of Sierra Leone to express their patriotism and solidarity with the country.



The Product Showcase Day featured staff members dressed in T-shirts showcasing the bank’s innovative products and services, including 9737, GTWorld, Salary Loan, Mastercard, Smart Kids Save (SKS), and more. This event allowed customers to learn about the various banking solutions offered by GTBank and how they can benefit from them.

Thursday brought back the nostalgia of the 80s with staff members sporting iconic fashion trends of the era. This fun-filled event provided a lighthearted atmosphere and a chance for customers to reminisce about the past.

The week culminated with a Traditional Day, where staff members dressed in traditional attire to celebrate the rich cultural heritage of Sierra Leone. This event highlighted the importance of preserving and promoting the country’s cultural diversity.

As a grand finale, GTBank held a Dip and Win draw where 30 customers won exciting prizes, including mugs and keyholders. This gesture was a token of appreciation for the bank’s customers and a way to show that their loyalty and support are valued.

Ade Adebiyi, the Managing Director of GTBank Sierra Leone, expressed his gratitude to the bank’s customers for their continued trust and support. “We take customer satisfaction as our No. 1 priority,” he said. “We continue to develop products and services that make banking convenient and enjoyable for our customers.”

The 2024 celebration of Customer Service Week demonstrates GTBank’s dedication to providing exceptional service and building lasting relationships with its customers.



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Elephant Bet Clarifies Misuse of Customer Service Line by Super Advertis


In a bid to address customer confusion, Elephant Bet Sierra Leone has issued a statement alerting its clientele that the hotline number ‘747’ is dedicated exclusively to Elephant Bet’s customer service and is not intended for any other purposes.

The company expressed concerns over Super Advertis allegedly directing their disgruntled customers to Elephant Bet’s designated customer support line. This misdirection has resulted in an inundation of calls to Elephant Bet from individuals seeking assistance related to Super Advertis, causing disruptions to their regular customer service operations.

“We’ve noticed an increasing number of discontented calls flooding our customer service line, attributing their grievances to Super Advertis,” a representative from Elephant Bet stated. “We want to unequivocally clarify to the public that Elephant Bet maintains no affiliation with Super Advertis. Our toll-free line, 747, is solely designated for addressing Elephant Bet’s customer concerns and cannot assist in matters pertaining to Super Advertis.”



The company urges its customers and the public to use the designated channels provided by Super Advertis for their inquiries or concerns related to their services.

Elephant Bet emphasized their commitment to providing seamless customer service solely for their own clientele and urged cooperation from all parties involved to prevent further confusion and inconvenience.



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GT Bank Sierra Leone Celebrates Customer Service Week With Assorted Gifts


In a grand display of customer appreciation during Customer Service Week, Guaranty Trust Bank (GT Bank) Sierra Leone distributed a variety of gifts to its patrons at the main headquarters in Freetown on Tuesday, October 11th. The celebratory atmosphere extended from the Wilberforce headquarters to its 14 branches across the nation.

Speaking on the rationale behind the GT Bank Customer Service Week, Head of Cooperate Affairs, Arthur Kallon revealed that Customers Service Week which normally occurs in the first week of October is an international celebration that cooperate institutions use to appreciate their customers.

Kallon extolled the longstanding harmonious relationship between GT Bank and its customers, highlighting the customer-centric nature of the bank’s products and services, informed primarily by customer feedback.



 

He described their celebration of the week as a gesture to appreciate GT Bank customers for their loyalty to the brand. He confirmed that the celebration can’t be completed if they only targeted customers without taking the staff into consideration, so they are celebrating a staff customer’s service week. He justified that it’s a win situation where in the bilateral relationship between the staff and the customers is being expressed in celebratory mood.

Describing GTBank line of activities with customers and staff during the 5 days celebration, Kallon said, “We stay consistent to what others are doing across all subsidiaries, across GTCO, Africa and the United Kingdom. There are some areas we go overboard; there are some areas we stay within the limit. What we are doing here we dedicated the five working days to different activities from Monday to Friday. If you check out our branches in Freetown and all 14 branches you will notice that there are different types of celebrations. The attire that staffs are using throughout this week is remarkable, and beautiful. The official colours of GT Bank which Orange and white is being expressed in the way we dress throughout the cause of this week. We have raffle draws that staff are winning Top up Cards, Teacups, Keys or Key Holders, Pens, diaries and refreshments that ranges from sweets biscuits to create a relaxing mood.”

As the culmination of the week, staff will dress in the attire of various professions they serve, including the police, teachers, journalists, and pilots, symbolizing the deep connection between the bank and its diverse clientele.

The distributions of gifts to customers, were done by staffs with great delight, as the team distributed hundreds of assorted items to most of their customers in the banking hall.

Kallon called on customers and staff to enjoy the week and trust the GT Banking Process. He acknowledged that there are some challenges even outside the industry, but they will continue to work on them.

A beneficiary driver at the GT Bank Headquarters, Alusine said, ‘I am very happy with what you people are doing. This afternoon I didn’t even know I was going to get a special gift. I am surprised.”

Similarly, Isatu Mansaray thanked GT Bank for the donated items. She added that this is the first time she has received such a gift from a Banking institution in Sierra Leone.

GT Bank has consistently built its reputation on exceptional customer service and anticipating their needs, standing out for its commitment to delivering quality banking experiences.



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Celebrating Customer Service Week, NP SL Put Smiles on The Faces of Its Customers


In a strategic move to bring maximum fulfillment to its customers during Customer Service week, NP Sierra Leone Limited has distributed assorted items to its various customers on Friday 6th October 2023 at various fuel stations in Freetown.

From NP SL Motorway in the East to the NP Aberdeen filling station, the focus of the distribution exercise was to appreciate customers for using NP SL products and services.

Speaking on the rationale behind NP Customer Service Week, NP SL Acting Sales Manager John Conteh revealed that Customers Service Week which normally occurs in the first week in October is an international celebration that cooperate institutions use to appreciate their customers. He described their celebration of the week as a gesture to appreciate NP customers for their loyalty to the brand.



 

Describing NP’s relationship with their customers, the Acting Manager states “As our mantra says, we are first for customer care,. We always try to exhibit our value added products which are the various ways we treat our customers. The quality service and products we are providing for our customers make it difficult for them to leave us for our competitors because what we are providing for customers, our Competitors cannot”.

Highlighting Some of the facilities NP SL is providing for customers which makes the company outstanding from others, he stated that they provide tanks, dispensers for their customers, expertise knowledge on how to run the fuel stations, training of staff and many more. He further pointed out that the Company even gives out generators to customers because most time people build fuel stations without the financial strength to buy generator, tank and dispensers to run the business.

Responding to concerns that some customers are now shifting from the use of fossil Fuel to electric or clean Energy, NP SL Communications Manager, Dr. Williette James affirmed that it is a good thing that the world is now moving to renewable energy. She pointed out that as a responsible company they are also venturing into that aspect. She emphasized that in the area of renewable energy they have started with the solar lights. However, she revealed that Sierra Leone still has a long way to fully transform from using fossil fuel to renewable energy completely.

The distribution of gifts to customers, which was led by the Communications Manager, followed by her communications team and other staff, was done with great delight, as the team distributed hundreds of assorted items to most of the drivers at various NP SL Fuel Station.

A beneficiary driver at the NP SL Siaka Steven Street Fuel Station, Alusuine said,´I am very happy with what you people are doing. This afternoon I didn’t even know I was going to get a special gift. I am surprised.”

Fatmata Kalokoh thanked NP SL for the donated items. She added that this is the first time she has received such a gift from a Petroleum company in Sierra Leone.

NP SL is an indigenous business that is built on customers ‘service and anticipate their needs. The Company is well known for its provision of quality petroleum products, sells them at a fair price, delivers them as scheduled, and follows up, as necessary, to satisfy customers. This commitment of service has led to customers being loyal to the NP brand.



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