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GTBank Celebrates Customer Service Week 2025 With Style, Culture, and Service Excellence


Guaranty Trust Bank (GTBank) Sierra Leone celebrated Customer Service Week 2025 from Monday, 13th October to Friday, 17th October across all branches with enthusiasm, style, and an unwavering commitment to delivering exceptional customer service.

Held under the theme “Mission Possible”, this year’s celebration highlighted the importance of customer satisfaction and teamwork while reflecting GTBankSL’s vibrant culture and dedication to excellence.

The week was not only about fun and fashion, it was a heartfelt expression of appreciation to the customers who form the heart of the bank’s mission.



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The week kicked off with a bold blend of professionalism and flair. Staff stepped out in vibrant corporate wear, adding a colorful twist to their usual office attire. The atmosphere was upbeat, and branches radiated confidence and readiness. It was a statement that service begins not just with competence but with presence.

On Tuesday, Staff swapped suits for jeans and jerseys, bringing sporty energy to the workplace. Jerseys from local and international teams filled the room with friendly banter. It was a day that highlighted team spirit, reminding everyone that success in customer service is a team game.

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Wednesday was a walk down memory lane. From flared trousers to retro hairstyles, staff embraced classic styles from past decades. The vintage vibe added nostalgia to the air, reminding both staff and customers of how far the bank has come, and how solid values never go out of fashion.

Sleek, classy, and modern; Thursday’s theme combined timeless formal wear with the comfort of sneakers. The look symbolized GTBankSL’s philosophy: professionalism with a modern, dynamic edge. Staff looked sharp, felt confident, and served customers with extra flair.

The week ended on a high note with a colorful celebration of Sierra Leone’s diverse cultures. Staff dressed in traditional outfits representing the nation’s rich ethnic heritage. The day was filled with warmth, pride, and unity. Customers were greeted in local languages, reinforcing GTBankSL’s deep-rooted connection with the communities it serves.

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Throughout the week, customers were met with smiles, gratitude, and personalized service. Special decorations, cultural displays, and engaging activities filled the banking halls, creating memorable experiences for both staff and clients.
In a special message to commemorate the week, GTBank Sierra Leone’s Managing Director, Daniel Attah, expressed heartfelt appreciation to both customers and staff:

“Great service begins with great people. Your trust, feedback and partnership fuel our drive to serve with excellence,empathy and innovation. Every time you reach out, share your thoughts or place your goals in our care, you help us grow stronger and smarter. You make the mission not just possible but meaningful.”

GTBankSL’s Customer Service Week 2025 was more than just a celebration, it was a powerful reminder of the bank’s mission to deliver beyond expectations, to serve with heart, and to continue making the Mission Possible.



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A Center of Excellence For Financial Inclusion And Economic Growth in Sierra Leone’s Digital Journey


Rokel Commercial Bank (formerly Barclays Bank of Sierra Leone) is one of the leading Banking institutions in Sierra Leone in terms of digital financial services.

RCBank was established in 1917 as Barclays Bank DCO with 100% shares owned by the parent company. The rationale behind the move was to encourage Sierra Leoneans to Participate as owners and develop confidence in the Bank. Named after the longest river in Sierra Leone, Rokel Commercial bank remains the gateway to banking in the country.

RCBank Simkorpor Plus Application and Internet Banking have resulted in the transformation of the digital landscape and brought unprecedented convenience to Sierra Leoneans for their financial transactions.



Dr. Walton E. Gilpin; RC Bank Managing Director, reaffirmed the commitment of management to comply with the Bank of Sierra Leone Prudential Guidelines and to position RCB as the preferred banking institution in Sierra Leone. ‘’it is going be the people’s bank with branches operating in other part of the sub region.

CREATING A CENTER OF EXCELLENCE – enable business units to drive financial inclusion and economic growth in Sierra Leone digital journey
The Bank is a Center of Excellence within Sierra Leone Financial Industry which operates with principles of empowering business units and facilitating financial transactions to drive growth in the financial Industry and the economy.

With RCBank Internet Banking, customers can automatically Pay their Bills Super fast with Online Banking Services.

The Process is Simple to pay for goods and services using Sim Korpor: Just Use the QR Code Function to Scan RCBank QR Codes at Supermarkets, restaurants, markets, Hospitals, bars, and more . Alternatively, you can use the Institutional payment option to make payment.
Customers accounts are automatically credited or debited for each deposit, making it easy to stay on track.

The introduction of the Rokel Sim Korpor Plus Application marked not only a significant milestone for the bank but also for Sierra Leone as a whole.

During an interview with the head of RCBank Sim Korpor department Mrs. Kezia Salankole emphasized how RCBank’s Simkorpor department has transformed the digital landscape and brought unprecedented convenience to Sierra Leoneans for their financial transactions.

“By leveraging cutting-edge technologies, the bank has empowered people to perform secure and seamless transactions from the comfort of their own homes or wherever they may be,” she said.
A standout accomplishment that Mrs. Salankole proudly shared was the expansion of the RCBank Simkorpor department, which can now boast of over 200 agency banking locations spread throughout the country. “This achievement is a testament to RCBank’s dedication to serving the needs of its customers and bringing innovative solutions closer to them,” she noted.

Mrs. Salankole acknowledged that customer orientation played a pivotal role in their success.
RCBank’s customer-centric approach ensures that every decision made by the bank is geared towards enhancing customer satisfaction. This dedication to customer service has been the driving force behind the success of their flagship program, the Simkorpor Service, which was initiated by their Managing Director, Dr. Gilpin.

Reflecting on the impact of the Simkorpor Service, Mrs. Salankole explained that it has become the bank’s digital icon, enabling customers to conduct various transactions, such as paying for goods and services, handling third-party services, and paying bills from anywhere they are located.
“This has facilitated financial inclusiveness, increased access to finance, and reduced costs for individuals, contributing to the growth of Sierra Leone’s economy,” she said.

While celebrating their achievements, Mrs. Salankole acknowledged the challenges they faced in promoting digital services, particularly in overcoming resistance from individuals not yet accustomed to using such technologies. However, RCBank’s dedicated marketing teams have been actively raising awareness among the masses, making strides to bridge the digital divide and encourage the adoption of their services.

Regarding security measures, Mrs. Salankole assured customers that the Sim Korpor Service incorporates robust security features. Transactions are protected by two-factor authentication and encrypted end-to-end to ensure maximum safety. However, she also emphasized the importance for customers to protect their phones with passwords and remain vigilant about their device security.

As RCBank continues to expand its digital footprint, the Simkorpor department’s success is a testament to the bank’s commitment to innovation and customer satisfaction. With over 200 agency banking locations nationwide, RCBank is poised to further drive financial inclusion and economic growth in Sierra Leone.



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